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Support & Help

Use the resources below to resolve issues quickly.

Self-Service​

  • FAQ: Common questions and troubleshooting steps: Go to FAQ
  • Glossary: Definitions of domain and platform terms: Open Glossary

Fraud Protection​

Quick Start wizard: The fastest way to get set up is through Admin Console → Fraud Protection → Quick Start. It walks you through domain allowlisting, form endpoint creation, script installation, and alert configuration.

Troubleshooting checklist:

  1. Check browser DevTools → Network for requests to /intel/v1/init and /intel/v1/submit/{endpointId} — these confirm the script is active.
  2. Verify your domain is allowlisted in Admin Console → Quick Start → Step 1.
  3. Confirm the form action points to https://api.opportify.ai/intel/v1/submit/<endpoint-id>.
  4. Check CSP headers include cdn.opportify.ai in script-src and frame-src, and api.opportify.ai in connect-src and form-action.
  5. For webhook issues, inspect the Delivery Log in Admin Console → Fraud Protection → Webhooks.

See the Error Reference for a complete list of script errors and fixes.

Contact​

Need personalized assistance?

  • Open a ticket: Contact Form ↗
  • Status updates (planned): Status page coming soon.

Best Practices​

  1. Include endpoint names and correlation IDs in support requests.
  2. Mask API Keys and any PII before sharing logs.
  3. Provide reproducible steps and timestamps (UTC).

Next Steps​

  • Explore the SDK Getting Started guides.
  • Review release notes for recent changes.

If something is missing, open an issue or PR.